Last year we worked with Virgin Atlantic on their EVP and People Strategy - helping them make the business as 'red on the inside' as it is on the outside. We got a fascinating insight into a brilliant brand facing massive change and the challenge of re-engaging colleagues around what that brand means. At our last breakfast club we caught up with Matt Stewart,
Way back in 2016 we started looking for a conference or event we could contribute to: somewhere we could connect up the three worlds of Brand, Culture, and Service, look at how the customer service proposition is really driven by culture, how brands were being created from the inside out.... We couldn’t find anything in Europe at all, and only a few in the U
During our recent Breakfast Club we hosted a discussion led by Sasha Hardman, Global HRD Allen & Overy and David McCormack, HR Director for Allied Irish Bank.
It was a fascinating session, with great insights around how to encourage new ways of working in complex and challenging environments.
One of the biggest topics to emerge was the importance of